Della Reynolds has hit the nail on the head. There is a lack of proper accountability at the PHSO. In a democracy there is no legitimacy for a government body without democratic accountability.
This excellent article by Bruce Newsome needs to be read in full. Looks like it takes an outsider to see what a hash we are making of reforming NHS complaint handling and the PHSO in particular; though all credit to Bernard Jenkin and PASC for tackling this issue head on. We must continue to work together, public and parliamentarians if we are to deliver a proper and fit Ombudsman service as a result of the PASC inquiry.
British Health Department Must Handle Complaints Over Health Care
Why does the Department of Health not accept public health complaints?
The British Parliament’s Public Administration Select Committee (PASC) has reported
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